|Experienced provider of call or contact centre and voice recording solutions|
Experienced provider of call or contact centre and voice recording solutions
Customer Relationship Management System (CRM)
Know your client
It is vital that agents get a heads up on caller demographic, allowing them to converse accordingly and promote a successful outcome. Customer relationship management is an approach to manage a company's interaction with current and potential customers. It uses data analysis about customers' history with a company to improve business relationships with customers, specifically focusing on customer retention and ultimately driving sales growth.
A CRM system creates a front-end that your agents can use. The CRM screens prompt contact/call centre agents to ask the right questions at the right time for speedy, but accurate capturing of business data. The Realconnect CRM enables the user to create and manage his campaigns, leads, agents and sales and is working well in an inbound, outbound or combination contact/call centre with few or many agents. Integration to other Customer Relationship Manager (CRM) software packages are possible.