Voice Recording
Listen and assess

Record your call/contact centre's conversations. Logger software is a comprehensive range of voice recording solutions for businesses, big and small. It enables the user to easily record, manage, retrieve and analyse spoken transactions. Voice Analytics allows for speech to text analysis. Loggers are available in various configurations with a wide selection of features. Playback software enables the user to listen to recordings.

Recorders are integrated with well known providers. Recordings will help correct mistakes, highlight regular problem areas and identify flawed staff manner. Use recordings to train staff the skills used by your most successful sales people. Most important, recordings offer your company verbal contract verification, clients can no longer claim they didn't authorise deductions, agree to settle debts or order items.

Sound Backup

• Voice recordings are a great tool for self-evaluation, motivation and training contact centre agents
• Web based playback so you can listen to voice recordings over the internet
• Multiple and selective archiving facility
• All recordings are encrypted and tamper-proof and can only be accessed via playback stations
• However, if when required recordings can be extracted to a .wav file
• Free agent evaluation module, with the option of upgrading to a fully integrated package with coaching
• Recording of screen activities to video

Next > Screen Recording
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