CT Switch - Call Center Software
Call, track, store and monitor

Turn your agent's PC into a well run call centre. Soft switch software provides a Computer Telephony Integration (CTI) platform for call centres. Soft phone software is installed on agent workstations enabling agents to make and receive phone calls through the software without a physical phone.

The CT Switch software has a system database server containing related data that is stored and processed as part of the call or contact centre business process. Agent view software is installed on the supervisor’s workstation, to monitor agent’s performance, call centre performance and check the agent’s availability. Reporter software provides summary and detail statistical reports on the activity of the contact/call centre.

Advantages

• Advanced call routine and distribution
• Predictive dailing functionality
• Interactive Voice Response (IVR) with database integration for self service applications (Transact IVR)
• Multimedia queue supported whereby email's, fax's and SMS's are queued simultaneously to voice calls.
• Realtime monitoring of queue and agents with dril down capability
• Detail historical reports
• Integration with Customer Relationship Management (CRM) systems.

Next > Voice Response (IVR)
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