Diallers
Predictive, Power and Preview Dialler

Dialler software allows for simultaneous dialling of multiple numbers of an outbound call centre. Predictive dialling keeps track of the call centre activity and uses advance real-time algorithms to present ‘live/human’ calls to the agents just as they become available. As this is such a powerful tool, it results in a 100 to 200 % increase in efficiency over a manual outbound call centre.

Dialler Perks

Apart from the obvious benefits of less idle time for agents, increased productivity and improved cost efficiency, Dialler software offers the following:

• Powerful and flexible dialling options - also performs in Power Dial, Preview Dial or Manual modes
• Multiple Simultaneous Campaigns
• Flexible Area code programming
• Retains full dialler contact result information
• Highly accurate Call Progress Analysis
• Constant monitoring of costs criteria
• Monitoring of system and trunk response levels
• Provides service level alerts to management
• Real-time agent activity monitoring
• Historical reporting
• Dynamic control of campaign rules and criteria
• Easily integrates to all open database structures

AVM (Automated Voice Messaging)

A dialler calls numbers in a database and plays a message to the person who answers, giving the called party the choice to speak to an agent. For Example, if a sales call centre has a special the dialler can phone a list of numbers and present the special to the called party. The IVR (Interactive Transactional Voice Response) will give the called party an option to speak to an agent or select an option on the phone keyboard.

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