Agent Evaluation
Monitoring simplified

Know how your agents and campaign teams are performing, real time and report wise. Agent Evaluation software provides a user-friendly solution for evaluating agent’s achievement. Create agent evaluation forms easily. Present initial assessments based on recordings of agents and and extract reports efficiently.

Reports may be used to combine several evaluations over time to obtain progress evaluation. Staff analysis and training will become faster, more organised and well structured. Together with Voice Recording and Screen Recording managers will be able to deliver precise and fair appraisal.

Advantages

• Fully integrated with Voice Recording
• User-definable skill sets
• Appraise agents for their post or campaign
• Graphical views and reports
• Assessment frameworks can be edited for each area of a business
• Setup benchmarks, weighting and standards for each key competency
• Compare teams performances
• Training section where input courses being run with costing, key skills, waiting lists, etc
  

Business hours: 8h30 (GMT+2) – 17h00 (GMT+2)  
Share Call: 0861 11 11 50 (RSA only) | International: +27 21 110 0111
Email: info@realconnect.co.za