|Experienced provider of call or contact centre and voice recording solutions|
Experienced provider of call or contact centre and voice recording solutions
Client demographics on hand
Make the most out of your call/contact center campaigns. Get a fully customisable dashboard for supervisors. RealConnect provides detailed and accurate report data, displaying a range of relevant Call Centre metrics and KPI’s. Reporting is done on more than one module of the Realconnect software depending on the modules the client is using.
Reporting on statistical data of the contact/call centre, CRM and the Ticketing System is part of the suite and tailor-made reports can be developed at an additional cost. The visual displays of call/contact center reports not only help to simplify analysis but the interactive basics of these reports empowers users to extract invaluable real-time data with ease.
• Reports improve your customer engagement by enhancing complaint response and resolution rates
• See service inefficiencies and streamline processes
• Cut cost by upgrading services and elevate employee motivation as a result
• Spot trends with data analytics and deal with any potential issues as they occur
• Cut the red tape, as data is presented interactive - all decision makers can enjoy quick data access